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Harris Academy Beckenham

Harris Academy Beckenham, (formally Kelsey Park Sports College) is open to boys in years 7 to 11. Girls are welcome in the Sixth Form as are other mature students. They have around 940 students, of which 130 are in the Sixth Form.

The school recently became a Sports College also specialising in Business Studies.

Customer background

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Ocean Voice and Data won the contract to design, deliver and support a new telephone system, which was to replace the existing Goldstar GDK telephone system.

Harris Academy wanted a solution that would allow all departments to have direct dial numbers and voicemail. There was an issue however on how teachers and heads of departments would know when they had a voicemail message, as to keep costs down, the majority of handsets would be analogue telephones. Whilst a broken dial tone does inform of a VM message, it needs the telephone handset to be listened to.

The solution

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A new Avaya IP Office was chosen, due to the Avaya systems ease of implementation, remote access capabilities and the voicemail's ability to send an email message to staff members when they have a voicemail message.

We designed and implemented a solution that allowed the use of the buildings existing cabling infrastructure, even though the Avaya IP office is rack mounted within a data cabinet.

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An Automated Attendant message was set up to allow for parents reporting absent children, which has freed up the reception first thing in the morning. Full and comprehensive user training was given to all staff members that required it.

As part of our ongoing commitment to Harris Academy we offer full ad hoc programming free of charge, and any support issues are quickly responded to as part of our maintenance and support package.


 
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